AlinIQ Informatics Technical Specialist
Location United Arab Emirates - Dubai Category Customer & Technical Support JOB DESCRIPTION
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of .
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
AlinIQ Informatics Technical Specialist
This position works out of our UAE location in the Abbott Core Labs division
About Diagnostics Division
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
AlinIQ Informatics Technical Specialist is a technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction
What You'll Do:
Strategic Become a trusted advisor to customers
Identify customer needs, propose solutions, and resolve problems
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Operational
Execute project work plans with a focus on timely completion & risk mitigation
Track and report on assigned project aspects on a regular basis
Configure and integrate products to customer specifications; deliver training
Provide customer support assistance, as needed
Revise and keep up to date, all project documents and systems of record
Participate in team and customer meetings effectively
Be available for potential shift work and travel to client sites up to 80% of the time
Required Qualifications:
Bachelor’s degree or equivalent education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications
Preferred Qualifications:
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
Strong verbal and written communication skills with excellent customer facing capabilities
Attention to detail and a concern for quality
Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
Location United Arab Emirates - Dubai Category Customer & Technical Support
Job Id 31101835
Location United Arab Emirates - Dubai
Medical surveillance Not Applicable
Division CRLB Core Lab
Travel Not specified
Additional Location "My manager listened to my career aspirations and goals on the first day of my internship. He took the time to understand the type of experience I was looking for, which set the tone for the rest of the summer. My assignments, projects, and learning opportunities were designed to meet my interests and development needs. This tailored approach helped me gain valuable experience in areas aligned with my career trajectory, fostering my professional growth."
"Working with Abbott's team of supportive and understanding senior management leaders has been foundational to my career journey. The management skills I have learned through training and mentorship programs empower me to lead effectively in the workplace and support my family."
Annie Sie "One of my favorite things about working at Abbott is the opportunity to gain experience across different roles and departments. Every single learning opportunity has given me a new perspective on contributing to our customers' health and well-being. Now, I leverage these lessons to help inspire and elevate women in the field of STEM and effectively lead my team in providing key quality system elements."
Jodi Small "My manager listened to my career aspirations and goals on the first day of my internship. He took the time to understand the type of experience I was looking for, which set the tone for the rest of the summer. My assignments, projects, and learning opportunities were designed to meet my interests and development needs. This tailored approach helped me gain valuable experience in areas aligned with my career trajectory, fostering my professional growth."
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