We are looking for an Air Logistics Customer Care Specialist in Dubai Branch, UAE.
Your Role The Air Logistics Customer Care specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. The job holder is supporting the Customer Care team who are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues. Equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute operationally on behalf of our customers. Your Responsibilities
Pro-actively advise and consult Customers to ensure satisfaction.
Monitoring Customer Shipments in order to provide proactive updates to customers and to solve problems (by collaborating with other stake-holders) in anticipation of a customer complaint.
Inclusion and transfer of customer requirements into the Kuehne+Nagel systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables.
Field Complaint Calls, and provide problem resolution in alignment with stakeholders.
Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure.
Knowledge exchange with the sales and account management teams.
Creating, refining and reviewing reports as needed including Performance analysis from reporting through to closure
To focus on customer retention for the Air logistics account portfolio.
Your Skills and Experiences
Minimum 3 years of experience in Freight Forwarding.
Knowledge of Kuehne+ Nagel products, services and processes is a plus.
Very good knowledge of Microsoft Office suite.
Proven leadership with a high degree of communication skills and change management mind-set.
Performance driven with high time management
High level of attention to details and managerial skills in organizing, planning, assigning and controlling, as well a decision making skills.
Flexibility with a demonstrate ability to work under pressure.
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Good Reasons to Join At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
