Design, develop, and maintain AI-powered chatbots for customer support, sales, and other use cases.
Utilize NLP and machine learning techniques to enhance chatbot intelligence and improve user interactions.
Work closely with business stakeholders to understand use cases and deliver tailored conversational solutions.
Integrate chatbots with various channels such as websites, mobile apps, social media, and messaging platforms (e.g., Facebook Messenger, WhatsApp, Slack).
Implement and optimize dialogue management and conversational flows to ensure seamless interactions with users.
Continuously improve chatbot performance by analyzing user interactions, identifying patterns, and fine-tuning the bot's responses.
Develop and implement machine learning models for intent recognition, entity extraction, and response generation.
Monitor chatbot performance, troubleshoot issues, and ensure high availability and reliability.
Collaborate with UX/UI designers to ensure chatbot interfaces are intuitive and user-friendly.
Stay up to date with the latest advancements in AI, NLP, and chatbot development frameworks.
Document development processes, technical specifications, and chatbot training processes.
Train the bot on large datasets and ensure continuous learning to adapt to user behaviors.
Requirements
Bachelors degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
Minimum 4 years of experience in AI/ML development with a strong focus on chatbot development and NLP.
Proven experience with chatbot development platforms like Google Dialogflow, Microsoft Bot Framework, Rasa, or similar technologies.
Proficiency in programming languages such as Python, JavaScript, or Java, with a focus on AI and machine learning libraries (e.g., TensorFlow, PyTorch, scikit-learn).
Strong understanding of NLP techniques like intent recognition, named entity recognition, and sentiment analysis.
Experience with cloud platforms such as AWS, Google Cloud, or Azure, especially related to AI and chatbot deployment.
Familiarity with chatbot integration into CRM systems, helpdesk platforms, and other third-party tools.
Knowledge of REST APIs for chatbot integration with external services.
Excellent problem-solving and analytical skills to optimize chatbot performance and improve conversational models.
Experience with chatbot analytics tools and understanding user metrics to drive improvement.
Strong communication skills to collaborate with cross-functional teams and understand user requirements.
Ability to stay up-to-date with industry trends and apply the latest AI/ML research to chatbot development.
