Administrator - Information Technology - Jumeirah Creekside

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Creekside is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.

About the Job:

To provide both Guest and Colleagues with the best possible IT support services within limits of established Jumeirah policies and procedures. 

Your key responsibilities will include:

• Works within the ITIL process framework ensuring all activities are accurately logged in Enterprise Service management System.
• Provides first level IT support to colleagues and guests within agreed SLAs.
• Facilitate the interaction between end users and higher-level support
• Monitor system and network performance and organize maintenance activities 
• Perform daily, monthly, and yearly backup of the systems.
• Process renewal of the annual maintenance contracts
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff
• Maintain all users access request and authorizations (Windows, E-mail, Opera, Micros, etc.)
• Respond to all users request and provide them with adequate support
• Must know the Network fundamentals, general network setup and device configuration.
• knowledge on Active Directory, Management, and Implementations.
• Monitors and maintains proper inventory of hardware and software license. 

About you:

Essential

• College Degree or a Diploma in Information Technology, or equivalent from an accredited College.

Desirable

• Certifications from Microsoft, Cisco, Juniper, Aruba, etc.

Experience

A minimum of two (2) years of experience in Hospitality, Operations, and IT support roles. 

Skills

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings, and holidays.
• Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail, IPTV, etc).

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation, health insurance, up to 50% discount off Jumeirah F&B Outlets.