Assist the Chief Customer Officer of Customer Excellence Group in secretary-administration issues for Division “CEG.
Key Accountabilities of the role:
Receive the incoming inquiries; ensure that the required documents are complete and deliver the same to the concerned employees inside the Division!
Follow up inquiries and delivery to the concerned departments while establishing a timeframe for execution.
Coordinate travel, vacations, training courses and other employee related issues
Meeting with all requests made by “CEG” members.
Supporting Division staff in promoting ADIB's Values.
Prepare & manage monthly reports and documents.
Organize and coordinate meetings, appointments, conferences and travel arrangements
Maintain schedules and calendars.
Handle incoming mail and other materials
Set up and maintain filing systems, excel sheets and update database
Communicate verbally to answer inquiries and provide information for the staff
Follow up and maintain absence records for the staff
Performs all other related duties and responsibilities.
Handles all inquiries within capacity
Supporting the new staff in their duties.
Meet with work requirements.
Following up the Dept administrational work
General Issues:
Achieve high standards of behavioral competencies according to the competencies defined by the line management (as per the Assignment Performance Appraisal related to Team Member).
Consult with Team Leader on the competencies below standards.
Keep a constructive working relationship with clients to achieve the overall objectives.
Maintain excellent teamwork environment and team spirit.
Achieve very good knowledge of ADIB processes, policy & procedures and AAOIFI/IIA standards.
Maintain very good efficient and professional oral and written communication skills.
In coordination with Team Leader, train new/existing staff on Customer Excellence related issues and CPR Audit Approach.
Whenever requested by Team Leader, review new and/or changes to bank’s policies and procedures (related to Customer Excellence) in order to evaluate the customer standards adequacy and related risk mitigation.
Comply with any additional tasks which could be assigned by the Team Leader/line management.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
