Produce the relevant certificates/approvals and/or recommend for certification/approval
Administer the examination process in the relevant area while ensuring continued compliance with standards, procedures and policies.
Provide support in safety-related investigations, coordinating support where operational issues are relevant to the Aircrew inspectors.
Process the Aircrew/Flightcrew licensing applications in line with the approved policies, standards and procedures.
Document Management
Maintain a comprehensive record of relevant certification, reports, recommendations and general documents to ensure an accurate record and evidence base.
Receive, classify, consolidate and/or summaries documents and information, maintaining records of documents processed according to standard procedures to facilitate the use by Management/Inspectors.
Organize and maintain the section filing system to ensure compliance with GCAA record management procedures (Archiving activities).
Investigate and research files and documents in order to establish or clarify facts required to progress queries raised internally or externally.
Maintain and organize the retention of approved manuals and other related documents for quick reference.
Safety Policy / Safety Promotion and Culture
Assist in the implementation of safety promotion activities to disseminate and nurture a safety awareness culture in the UAE civil aviation industry and to keep industry players abreast of changes to relevant rules, regulations and other aviation safety developments.
Administration of Sectional Correspondence and Customers
Handle daily customer services and customer relations on application of approvals, certificates, permits, documentation submissions and payment of fees/dues and other administrative issues.
Administer the preparation, distribution and collection of application forms from various applicants and provide assistance in filling the respective forms to ensure accuracy and completeness of data and information.
Give input to received complaints and grievances from applicants to ensure that they are properly logged and forwarded to the department or individual concerned.
Prepare draft correspondence to operators with regard to various concerns and submit to the line manager for signature to ensure that all communications are properly and timely relayed to individual concerned.
Issue and release licences and certificates to individual concerned to ensure that proper control of issuance is observed, and the rightful applicant is receiving the licence.
Participate as necessary in the front office and customer office for personal licensing to ensure that applicants and visitors are properly assisted in their business transaction with the department.
Reporting
Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.
Health, Safety and Environment within GCAA
Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards
Other Tasks/ Accountability
Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.
