About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview: Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Regional Manager GCC, and working collaboratively with the commercial team, you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. * Arabic speaking is a mandatory requirement
Key accountabilities
Serve as a lead point of contact for merchants on all account management activities
Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
Optimize listing content and availability competitiveness on the marketplace to maximize conversions
Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
Contribute to the development of new product features by collating merchant feedback received
Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchantsThis list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
Bachelor's Degree
English & Arabic speaker (Arabic is mandatory)
1-2 years of sales or account management experience in the Internet, software or e-commerce sectors
Excellent written and verbal communication, presentation, and interpersonal skills
Strong sense of initiative and customer service orientation
Ability to adapt and achieve targets in a dynamic and fast-paced working environment
Experience with online marketplaces or SaaS platforms is desirable
Ideally a keen interest in the Beauty and Wellness industry
Benefits
We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup
Working with a passionate, young and dynamic team in a fun work environment
