Account Manager

For 170 years, Veolia has been a global leader in providing water, energy, and waste management solutions. Serving public authorities and industries across 58 countries, our comprehensive services are essential to human development and sustainable growth. As we progress alongside economic growth and human development, we continuously adapt and innovate, designing solutions that positively impact the environment and conserve resources.

Veolia focuses on local solutions to purify and preserve vital resources, mitigate resource depletion, decarbonize lifestyles and production methods, and adapt to the impacts of climate change.

Our mission is to build a better 21st century, and we proudly identify as #resourcers.

Key figures of Veolia Near and Middle East:

• Over 3,600 employees in the Middle East (in addition to the nearly 6,000 employees for Enova, which reports directly to Veolia Africa Middle-East for Facility Management and Energy Efficiency contracts in the region)
• A robust local network across the region, including the UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon, Turkey, Jordan, and Saudi Arabia
• 40 years of sustainable partnerships

In the Middle East, Veolia collaborates with industries, governments, communities, and commercial businesses to deliver innovative and sustainable solutions needed today, while maintaining a vision for tomorrow. Through public-private partnerships and innovative contractual schemes, Veolia is dedicated to achieving measurable results with pragmatic, sustainable environmental solutions.

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Main Accountabilities:

1. You will be responsible to increase the revenue from the transactional clients by actively approaching and selling Veolia standard products and services. 
2. Job Purpose To Proactively identify and sell Veolia products and services to the customers as per the veolia company policy and manage the entire sales cycle for the transactional clients.
3. Major Job Responsibilities & Duties of the Role include, but not limited to:

• Operate as the lead point of contact for any and all matters specific to the assigned portfolio.
• Oversee customer account management,including negotiating contracts and agreements to maximise profit and positive customer experience
• Build and maintain strong long lasting customer relationships to retain the clients and to grow revenue and profitability in the assigned portfolio.
• Identify and approach potential new clients from the medium and large segment.
• Manage the entire life cycle of the customers in the assigned portfolio
• Ensure the timely and successful delivery of Veolia solutions according to customer needs and objectives.
• Forecast and track account metrics(e.g. annual forecasts, quarterly sales report etc..)
• Manage all customer related information through Veolia CRM systems(Salesforce).
• Establish a deep understanding of the assigned portfolio and individual customers ( Opportunities, Buying behaviour, Decision making patterns etc..)
• Gather Market intelligence for effective decision making.
• Manage the sales pipeline, with regular updates and ensure the pipeline is 100% accurate for effective forecasting.
• Creation of vendor registration details (New customers)
• Authorities will be discussed during the initial induction process with the HOD and communicated as per organisational standards and policies.

Job Objectives & Key Performance Indicators

• Retain the revenue & clients as per the targets set by Veolia.
• Bring additional Revenue from the existing clients as per the set targets(up selling & Cross selling)
• Bring New revenue from new clients as per Veolia set targets
• Manage the profit margin on the assigned clients as per Veolia targets
• Manage the DSO (Day sales Outstanding) for the assigned portfolio

Other mandatory requirements 

• Ensure that reporting is performed promptly and accurately.
• Organise soft & hard files with a focus on digitalization.
• Update reports within the specified time.
• Produce requested reports when required by the Line Manager.
• Ensure all the tasks are updated and recorded using the digital tools for reporting.
• Ability to adapt to changes in the work environment.
• Maximum flexibility due to the nature of work and work environment..
• Ability to work effectively in a multicultural team environment.
• Excellent interpersonal and conflict-handling skills.
• Advanced proficiency in Google Suite, MS Office and related apps.
• Must be proficient in Google sheets / Microsoft Excel.
• Must have a very good knowledge and experience on CRMs.
• Understand, implement, and follow the QHSE policy.
• Report any HSE incident immediately as per VESE HSE procedures.
• Implement and coordinate QHSE procedures onsite.

• Hold a relevant educational qualification from a well-recognised and reputable academic institution fit for the required job function
• Minimum 2 years of Sales & Account management experience in UAE, preferably in waste management or related sectors in a well-reputed organisation.

Technical skills : 

• Excellent planning and organising skills.

  
  

• Excellent workload and time management.

  
  

• Excellent report writing skills with attention to detail, correctness and accuracy with the good use of English and technical terminology.

  
  

• Able to create new reports and tools for use by employees and management.

  
  

Language skills :

• A good command of written and spoken English is a must.

  
  

• Good command of Hindi/Urdu/Arabic is an advantage.

  
  

Interpersonal skills :

• Excellent analytical and reporting skills.

  
  

• UAE valid light vehicle driving license is a must.

  
  

• Innovative and continuous improvement mindset.

  
  

• Effective problem identification, problem-solving and improvement implementation.

  
  

• Exemplary comm○unication, Ability to think strategically, Ability to make effective decisions, plan and prioritize a substantial workload, analytical capabilities, multicultural communication skills and team integrity, and strong work ethic built on teamwork. This position preferably has a contract administration and negotiation background and is good at handling multiple clients.

  
  

• UAE Driving License

  
  

• Personal Attributes Requisite / Preferred:

  
  

  • Ability to adapt to changes in the work environment.

    
    

  • Maximum flexibility due to the nature of work and work environment..

    
    

  • Ability to work effectively in a multicultural team environment.

    
    

  • Excellent interpersonal and conflict-handling skills.

    
    

This job description outlines the general responsibilities and qualifications for a C&I design engineer. Specific duties and requirements may vary depending on the employer, project size, and type of construction involved.

Exemplary behavior promoting security, safety, ethics and continuous improvement is the prime responsibility of all Veolia employees at all times during their employment period.

Safety 

Complying with the safety procedures, including wearing Personal Protective Equipment (PPEs) as and when required is compulsory for all employees. Promoting a safe behavior culture, participating in toolbox talks, reporting incidents and near misses are non-negotiable principles to ensure the safety of all employees. 

Security 

The Near & Middle-East comprises multiple countries with complex political situations, which can generate some security risks for employees and their relatives. Appropriate behavior, in line with the local habits and culture is required, along with the strict compliance on security procedures when traveling to a country that has a certain level of risk as published by Veolia from time to time.

Cyber security 

An employee can expose himself or the company to significant risk by not complying with the Company cyber security policy.  Cyber Security is at the heart of the IT strategy with the SATAWAD (Safe AnyTime AnyWhere Any Device) strategy for which the commitment and compliance of each employee is key.

Ethics

The Veolia code of conduct applies to all employees and must be applied and adhered to in general and during interaction with other stakeholders to foster and maintain exemplary relations and to inspire trust for long term and fruitful relationships.

Continuous improvement 

Being a world leader in sustainability and environment services brings high expectations from clients, partners and customers. Such expectations can only be fulfilled by embracing the concept of continuous improvement. Every employee is encouraged to strive towards efficiency, reduce impact on the environment and to contribute towards the well-being of society in order to strengthen our position as global leader. 

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

The preceding description is not designed to be a complete or exhaustive list of all duties and responsibilities that will be carried out by the selected candidate.

Veolia Middle East does not and shall not discriminate in any forms in its recruitment processes.