About Us:
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
We are seeking a motivated and dynamic person to join our Account Management team. You will play a crucial role in satisfying, retaining and nurturing our customers. Picture yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure a seamless and positive customer experience.
What you will do:
• Manage and nurture relationships with hospitality clients in the UAE, ensuring satisfaction and retention.
• Act as the primary point of contact for client escalations, providing resolutions promptly by coordinating with the different teams internally.
• Participate to service reviews and performance evaluations with premium clients.
• Provide regular feedback to internal teams, suggesting improvements to optimize processes and serve better our clients.
• Collaborate with service delivery teams to ensure high-quality execution and support.
• Regional Expertise: Leverage in-depth knowledge of the Middle East market to align services with local customer needs.
• Maintain a deep understanding of regional hotel groups, their requirements, and specific processes with acquirers and partners.
• Act as the lead on customer renewals and retention strategies, securing recurring revenue streams.
• Strengthen Planet’s reputation by ensuring consistent client engagement.
• Oversee customer onboarding, ensuring smooth transitions and adherence to service-level agreements (SLAs).
• Work closely with the Financial Partners teams and share regular feedback on churn and market.
Who you are:
• Experience in the hospitality industry, with good knowledge of property management systems (PMS) and payment solutions industry.
• Strategic planning and execution.
• Strong communication, relationship-building, negotiation and problem-solving skills.
• A "growth and collaboration” mindset, focused on building trust and growing business through support and relationship-building.
• Proven experience in sales or business development within the hotel technology landscape.
• Proficiency in Salesforce.
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.