Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Summary
We are looking for an Account manager to oversee and coordinate all sales various solution programs for a significant client or specific client group.
What You Will Do
Follow organizational policies and procedures and maintain clear and direct line of communication within the organization to meet customer requirements.
Consult with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
Design processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
Skills You Will Have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
What Will Put You Ahead
Marine/Offshore experience is preferred
7+ years of experience
Industry knowledge
Strong customer focus and ability to influence.
High levels of numeracy and strong analytical skills, including the ability to analyse and make recommendations on based on facts and data as well as ambiguous data sources.
A structured approach to problem solving utilizing quantitative and qualitative methods.
High level of interpersonal and communication skills
What We Offer:
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community .