Managing the client relationship through effective communication, problem-solving, and responding to requests.
Taking client communication briefs and, where required, supporting the Account Planner with drafting creative briefs.
Presenting and selling creative work.
Ensuring that project deadlines and budgets are met, communicating, and seeking approval of any changes to these.
Identifying ways to grow client accounts through new business opportunities.
Managing the work and performance of team members.
Keeping the team and the client up to date with useful knowledge.
Maintaining accurate records of meetings, decisions, and next actions.
Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, do reconciliations.
Kindly note that the role is not that of an accountant
Requirements
Excellent verbal and written communication skills to interact effectively with clients, internal teams, and external stakeholders.
Ability to present and sell creative work to clients in a persuasive and professional manner.
Strong attention to detail, especially when tracking project timelines, budgets, client requests, and decisions made during meetings.
Collaborative and supportive approach to managing internal teams, while maintaining client satisfaction.
Strong organizational skills with the ability to manage multiple projects simultaneously, ensuring that deadlines, quality standards, and budgets are met.
Strong critical thinking and problem-solving skills to address client concerns, project challenges, and opportunities for account growth.
