الوصف الوظيفي
DescriptionPosition at MRM The Role: To be the day-to-day contact on allocated areas for a global automotive brand, on both an internal & external basis. Delivering an efficient, effective, and profitable service. To control and progress jobs through the Agency system, keeping all departments fully informed. Responsibilities:Client Develop and maintain a close and productive relationship with relevant client contacts, acting with integrity at all times. Identify problems as they arise with Line Manager (Group Account Director / Senior Account Manager) and assist with implementation of a remediation plan. Maintain day-to-day contact with client as needed. Respond promptly to client requests, managing expectations in terms of speed and delivery of response, using appropriate briefing/admin structures. Work with the Account Lead at all times to ensure all jobs are scheduled on time and budget and monitor progress through the Agency (using appropriate admin recording procedures). Issue and distribute regular ‘work in progress’ reports internally and externally as required. Issue contact reports for key meetings and telephone conversations within 24 – 48 hours, gaining Account Lead approval prior to distribution. Work with the Account Lead to research and prepare background information for client briefs & presentations. Develop an understanding of client’s business in order to support with wider business goals.Business: Has a fresh perspective on briefs and is comfortable providing ideas and participating with the relevant teams for brainstorming. Develop a solid understanding of integrated marketing skills through the power of effective CRM, digital and customer experiences. Able to present ideas to clients and internal business stakeholders with conviction. Expected to monitor project plan every step of the way by:+ Constantly striving to achieve company goals with passion and energy and working to achieve your full potential.+ Keep appropriate records and audit trail of all jobs and all client communications. (Delivery schedules, Billing Processes, etc)+ An unrivalled level of organization is expected so that all projects run efficiently, with other team members relying on project organization in order to meet client & projects deadlines.+ Stays up to date with market and advertising trends.+ Has the basic knowledge of any digital technical requirements to manage agency deliverables (websites, digital experiences, email marketing, WhatsApp marketing, call center ad-hoc support).+ Maintains a systematic & efficient filing system.Professional: + Is the ultimate project manager assistant; knows how to get it done. Go-to person for the execution of all advertising plans.+ Has a good knowledge and understanding of agency processes and the time required to complete each stage of a project lifecycle. Can independently formulate the implication of changes to budget and delivery timelines with supervision from the Account Lead.+ Demonstrates an understanding of the needs for each department (Creative, Analytics, Strategy & Tech) that will be involved in the execution of key projects. Provides key, relevant information to these departments in a timely manner.+ Effectively fields questions from various departments pertaining to a brand/project, by demonstrating an understanding of client objectives, issues and requirements.+ Owner of all internal reporting processes for their jobs are done in a timely manner:- Job numbers- Jobs closing- Timesheet allocation & monitoring- Invoicing and financial process in partnership with the financial units.Leadership: Takes accountability and ownership for actions and results. Ability to solely handle small to medium sized campaign and assist on large scale projects.Skills & Requirements: Minimum 2 years of experience in an agency environment, digital experience is a plus. Understands & articulates the basics of digital advertising & marketing. Outstanding written and verbal communication skills & pro-active approach to projects. Demonstrates a solid understanding of digital campaigns and how they are executed.This is a 1-year contract, with the possibility of an extension based on performance and business needs.
