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Access & Operations Coordinator - Emirati Nationals
REQ-10037950 Jan 23, 2025 Utd.Arab Emir.
Summary
The PSP Coordinator will support the Value & Access (V&A) team in all operational tasks related to running patient support programs across Gulf countries. This includes managing Free of charge & Co-pay programs documentation and archiving, and monitoring and tracking program-related activities.
About the Role
Maseeraty - Graduate Program a 12-month program designed to provide UAE nationals with real-world experience, enabling them to apply their theoretical learning in practical settings. We have an opportunity for Emirati Graduate to join our Access and Operations Team.
Major accountabilities:
Support V&A team in all operational tasks related to the running patients support programs across Gulf countries including:
FOC & Co-pay management:
+ Communicate with ESPs to request the annual FOC forecast and validation on quarterly basis+ Monthly reconciliation for PAP FOCs across all brands in FOC reconciliation tracker
+ Monthly reconciliation for co-pay invoices/DAs in alignment with finance team
+ Monthly reconciliation for lab tests conducted by ESP
+ Validation for the distributor reconciliation on quarterly basis
Documentation and archiving:
+ Archive all internal and external communication related to PSP in the relevant SharePoint+ Archive all related documents to PSP financial support services
+ Archive all relevant documents including POs, invoices, monthly reports, medical trainings records, Governance board MOM and CAPAs if any
Monitoring and tracking:
+ Regular monitoring for all programs related materials to ensure the validity of used materials+ Regular monitoring for the approval validity for the running programs
+ Follow up on the agreed actions with ESP to ensure full implementation
Key Skills:
Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and SharePoint. Ability to work collaboratively with cross-functional teams. Attention to detail and accuracy in documentation and reconciliation tasks.
Leadership Behaviors:
Demonstrates accountability and ownership in managing tasks and responsibilities. Shows initiative and proactiveness in identifying and addressing issues. Maintains a high level of integrity and ethical standards in all actions.
Why Novartis:
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International Innovative Medicines Utd.Arab Emir. Dubai AE01 (FCRS = AE001) Novartis Middle East FZE (Representative Office) Others Full time Early Career (Fixed Term) No REQ-10037950
Access & Operations Coordinator - Emirati Nationals
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