Experience: 12 to 15 years
Location: Abu Dhabi
Job code: 100978
Posted on: Aug 09, 2024
Job Summary :
This role will be responsible for the day-to-day support of all Microsoft Windows Servers within the client environment, performing troubleshooting and resolving incidents. Work with 3rd party vendors, subcontractors, and support teams to effectively support the environment and achieve SLAs. Maintain service availability in excess of 99.5%. Create and maintain relevant server support documentation. Provide input into change control, project planning, and BC/DR activities.
Perform general Wintel support duties and schedule maintenance tasks as required. Adhere to change control – create and implement changes as required to maintain the environment and ensure stability of the Microsoft Windows Server environment and supported Microsoft services. Assist with projects as required. Some projects may require after-hour work.
Responsibilities :
Support (Identify, troubleshoot and resolve incidents) all Microsoft Windows Server operating systems:
Identify, troubleshoot and resolve the cause of BSOD. Identify, troubleshoot and resolve driver incompatibilities and issues. Identify, troubleshoot and resolve performance issues. Identify, troubleshoot and resolve service failures. Identify, troubleshoot and escalate hardware failures. Identify, troubleshoot and resolve configuration issues. Identify, troubleshoot and resolve clustering and high availability issues.
Support (Identify, troubleshoot and resolve incidents) Microsoft services such as:
Active Directory configuration, administration, GPO configurations, upgrades, and migrations. Windows clustering. File and print server and DFS. IIS and IIS configurations. DHCP, DNS, and other network services. Certificate Authority, KMS.
Support (Identify, troubleshoot and resolve incidents) related to server hardware, DRAC/ILO, firmware, and monitoring integration (WBEM / SNMP).
Provide support and work with 3rd party vendors, subcontractors, and support teams in order to achieve SLAs. Create and maintain relevant documentation. Coordinate activities of subcontractors and 3rd party vendors as required. Ensure all projects and activities are executed to a high standard and within required timelines. Perform reasonable requests from management as required to effectively support the assigned client.
Technical Knowledge Required :
Thorough knowledge of Scripting and automation tools. Proven ability to maintain server availability to excess of 99.5%. Thorough knowledge of NTFS and share permission, inheritance, file ownership. Thorough knowledge of Active Directory Group/User objects. Thorough knowledge of Group Policies and login scripts, including troubleshooting and reporting. Thorough knowledge of Windows concepts, Domains, Active Directory and its concepts, and the interaction between hardware, operating systems, network, data center, and application software. Thorough knowledge of Microsoft Windows Server relevant automation and scripting. Thorough knowledge of security principles applicable to Microsoft Windows Server environments. Thorough knowledge of network protocols and network services. Proficiency with Azure Cloud services. Experience with Domain Controllers, Active Directory, and related services.
Qualification and Experiene :
Bachelor’s Degree in Computer Science, Information Systems, or equivalent.
Additional Microsoft and Azure Cloud Certifications (bonus) .
12+ years of overall experience with Microsoft Windows Server support within server environments exceeding 600 servers.
Ability to understand and create complex scripts (Ansible, PowerShell, VBS, Python). Excellent troubleshooting skills. Ability to accurately perform RCA on resolved incidents and problems and provide best practice permanent solutions to avoid recurrences. Ability to successfully demonstrate proficiency in at least 95% of technical knowledge requirements and perform 100% of key responsibilities. Ability to increase proficiency to 100% within 12 months without any assistance. Ability to mentor Junior team members. Accountable for resolution of all critical incidents within 4-hour SLA. *Ability to work afterhours during critical incidents or time-sensitive projects
