Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our
$500M Series E funding round, led by
General Atlantic. Before this, we’ve unlocked unicorn status following our
Series D round. We are backed by top-notch investors, including
Sequoia Capital, QIA, Riverwood, and
Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only
woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and
named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the
#1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
We can’t wait for you to experience our OXT / Technical Support Specialist Hiring Day!
So what's this Hiring Day? -First, we'll have a quick chat on the phone about your background and Insider.
-Then, we'll invite you to our lovely office.
-You'll get to have real-life experience with our Operational Excellence Team.
-You'll have the opportunity to tackle a real OXT case to demonstrate your skills and get feedback from OXT Managers.
We’re eager to introduce you to our platform, our dynamic Operational Excellence Team, and our vision for the future. This event will kick off the hiring process with an interactive task & role-play session—so don’t miss out if you’re looking to join us.
Make sure to apply for this exclusive event (spots are limited), and keep an eye on your email for further details. It’s all happening on-site at our welcoming HQ—come experience our environment firsthand!
Our
Operational Excellence Team boasts colleagues from 31 different nationalities. They’re the backbone of our operations—problem solvers, agile learners, and innovators who thrive on collaboration. They tackle complex technical challenges, drive continuous improvements, and deliver tangible value for users across multiple regions. You’ll troubleshoot technical issues, resolve partner requests, and review queries, providing creative solutions that streamline requirements and help partners fully leverage our platform.
As a Technical Support Specialist in Insider day in and day out you will;
- play a crucial role in the Operational Excellence Team that owns technical relationships with our partners using our products and services,
- become an excellent communicator while mastering problem-solving skills,
- work in coordination with the Customer Success Managers and Product and Development teams and be primarily responsible for supporting seamless experience for our partners,
- troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
- contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
- meet important SLAs like response time and the lead time for issue resolutions which is an important aspect.
We want you to join us while we are taking a step into the future if you;
- have a Bachelor’s Degree in Business, Communication, Programming, or Engineering related fields,
- have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams,
- have fluency in written and verbal English and Turkish,
- have a high sense of responsibility and accountability,
- are able to provide timely responses and follow up systematically,
- are a natural problem solver with a positive attitude and love for helping others succeed,
- have good debugging/troubleshooting skills,
- know your way around HTML, CSS, or other programming languages, would be a plus.
While we are conquering the world, we are offering you;
- A chance to work in an international, diverse, and inclusive environment,
- “Tech Talks” with famous and groundbreaking people from the software world,
- To be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
- Access and opportunity to gain a limitless network all over the globe,
- Access to many hard and soft skills training to help you improve and challenge yourself,
- Access to 16,000+ online courses taught by real-world professionals on LinkedIn Learning platform to satisfy your hunger for knowledge.
- Space to share your skills through training and workshops if you wish. Sharing is caring!
- Inclusive Private Health Insurance,
- Food expenses covered on a monthly basis,
- Fun with the occasional team activities!
- No Dress Code!
