Technical Support Engineer

Are you passionate about providing exceptional technical support and ensuring seamless customer experiences? Sanction Scanner -3x Deloitte Fast 50 Winner- is looking for a Technical Support Engineer to help our customers succeed by troubleshooting issues, optimizing system performance, and collaborating with cross-functional teams. If you're customer-focused, proactive, and excited to work with cutting-edge compliance technology, this role is for you!

• • Meaningful Impact: Contribute to a global mission of combating financial crime.
  • Professional Growth: Access mentoring, training, and opportunities to deepen your expertise.
  • Collaborative Environment: Work closely with customer success, product, and software teams.
  • Inclusive Culture: Join a team that values diverse perspectives and innovation.

• • Providing technical support and onboarding assistance to customers.
  • Monitoring system functionality and proactively addressing issues before they arise.
  • Identifying and troubleshooting root causes of issues using applications, Grafana, SQL, etc.
  • Collaborating with customer success, product, and software teams to improve customer experience.
  • Documenting and escalating issues to relevant teams for resolution.
  • Ensuring timely responses and systematic follow-ups on customer queries.