Technical Service Coordinator Intern

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

We are seeking a motivated and detail-oriented Technical Service Coordinator Intern to join our team. The intern will be responsible for scheduling service activities for Field Service Engineers (FSEs), submitting service contract entries, and updating and following up on field service-related jobs. This role is ideal for someone looking to gain hands-on experience in technical service coordination within a dynamic and fast-paced environment.

Internship details:

• Start date:December 2024
• Duration: 6 months (with possibility to extend)
• Working hours: 40 h/week with flexibility (exams and holiday period)
• Working model: hybrid (at least 2 days in the office)
• Location: Istanbul or Gebze

Responsibilities may include the following and other duties may be assigned:

• Scheduling Service Activities:
  • Coordinate and schedule service activities for Field Service Engineers (FSEs) to ensure timely and efficient service delivery.
  • Communicate with FSEs to confirm schedules and address any changes or conflicts.
• Service Contract Entries:
  • Submit and manage service contract entries in the system.
  • Ensure all service contract information is accurate and up to date.
• Field Service Follow-Up:
  • Update and maintain records of field service-related jobs.
  • Follow up on ongoing and completed service jobs to ensure customer satisfaction and resolve any issues.
  • Provide regular updates to the team and management on the status of field service activities.

Required Knowledge:

• Currently pursuing a higher education degree or recently graduated
• Fluency in English and Turkish
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Attention to detail and a proactive approach to problem-solving

Would be a plus:

• Familiarity with service management software or CRM systems

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here