Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 260 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Responsible for the delivery of projects across multiple functional groups and manages stakeholders' needs.
Responsibilities
Planning
Plans through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool
Stakeholder Management
Maps out stakeholder lists, consult on stakeholder requirements and pro-actively manage stakeholders needs and seek feedback
Escalating only to resolve complex stakeholder issues
Works with a number of stakeholders that may include regional/global stakeholders
Communications
Recommends and agrees the level of communications appropriate for the project/program being delivered across functions with key stakeholders
Uses consistent tools and templates and requires minimal feedback on messages delivered to audiences
Risk Management
Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management
Captures risks and proactively puts plans in place to mitigate exposure to risks
Project/Program Delivery
Is responsible for the delivery of projects across multiple functional groups
Resource Management (people, finances etc.)
Produces resource/cost plans and estimates
Tracks costs to plan, and manages changes to plans
With support will remediate issues with external suppliers and contractors
Customer Care (For employees working in Customer Care and Experience):
Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional
Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules
Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments
Has a fundamental technical knowledge of all Equinix products/processes
Resolves issues and escalations independently (manager-assisted at executive level)
Qualifications
Typically requires no previous professional experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.