Systems Specialist, Service Desk

Inspired to grow with your experience, learn and share with new colleagues?

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

System specialist, Service Desk (JG 13) provides first class technical support to internal clients; analyzes, determines and solves client issues.Cooperates internally to answer client questions and solve issues. Escalates non-solved issues to the specialized teams. Responsible for client satisfaction with regard to all performed activities.

Job description:

• Onsite IT support including 1st and 2nd level basic end user and IT infrastructure support for both office and shopfloor end users/IT endpoints.
• Providing basic PC hardware/printer/software support.
• Administration of support tickets in ITSM system.
• Applying IT security standards and assisting the security services team.
• Offering emergency onsite support and special support for VIP users.
• Cooperating closely with all Shared Services Teams.

Position requirements:

• General knowledge about IT infrastructure HW and systems
• Experience with Windows operating systems (Windows 10/11)
• Experience with mobile devices support
• Customer service skills
• English language on A2 level
• Ability to learn new things
• Experience with IT support in manufacturing company is a plus

Join us to shape the future together!