Job Description
The Position
Customer Service Senior Specialist for Istanbul, Turkey.
Responsibilities
Operations of monthly sales in opening, closing periods and implementation of the monthly sales targets setting.
Creating orders for Ex-factory and Quality Complaint Orders & Samples to SAP
Follow‐up and reporting wholesalers of stock levels.
Daily sales tracking reporting according to archer control narratives.
Follow‐up commercial campaign process, inform the wholesalers and Calculating FoC and Volume Discount payments.
Calculation of Accrual after the sale is completed and presenting to finance.
Follow‐up the return processes and creating return into the SAP System.
Calculating Regional Trade Managers quota and realization, tracking urgent and routine sales.
Coordinate and work closely with Sales Mangers teams to determine campaign conditions and times.
Preparation of sales report according to Wholesaler’s outputs.
Collaborates efficiently with all interfaces, Implementation from Comet to Athena system.
Simplification of SOP and Approval Process.
Contacting and following up with the Insurance Company.
Calculating and monitoring GL and insurance limits.
Forwarding the Credit Limit update to the relevant teams for uploading to the system customer based.
Supporting the Gross to Net tracking for Turkey.
Supporting the preparation and updating the Local Commercial Policy.
Calculation of price difference in incorrect unit prices and price changes.
Maintaining communication between legal and customers during the contract process
Tracking the signing process of contract copies and archiving.
Making a red flag review and mitigation plan with legal in the Due Diligence process
Education Minimum Requirement
Minimum Degree of Bachelors (BA/BS)
Preferred: Science, Business or Healthcare Discipline
Qualifications, Skills & Required:
3+ years of experience in customer service and support preferably in pharmaceutical /FMCG industry, familiarity with Organon customer services/ systems is an edge.
Strong communication skills
Language: Excellent in English spoken and written
Computer Skills : Excellent in Word , Excel & Power Point
Business, Financial & Commercial Acumen: Understands and intelligently applies Business, financial, and industry data to make efficient business decisions.
Good knowledge of customer/business strategy
High level of self-motivation and passion.
Demonstrated leadership behaviors.
Results oriented with ability to meet deadlines and handle challenging assignments.
High integrity and commitment to compliance standards.
Strategic understanding and planning.
Demonstrate innovation and creativity.
A team player, can multi-task, strong coordination, organization, and implementation skills
Secondary Job Description
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
If you require reasonable accommodation(s) in completing an application, interviewing, or otherwise participating in the employee selection process, please email us at staffingaadar@organon.com.
Search Firm Representatives Please Read Carefully
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Annualized Salary Range
Annualized Salary Range (Global)
Annualized Salary Range (Canada)
Please Note: Pay ranges are specific to local market and therefore vary from country to country.
Employee Status:
Relocation:
VISA Sponsorship:
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
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