Sr. Operations Excellence Manager

🎯 Your Journey Begins: Embrace the Exciting Adventure Ahead!

• Ensuring that our products and services are in line with our promised standards right from the order process to the last-mile delivery
• Providing necessary controls and performing essential tests to ensure a perfect customer experience
• Maintaining effective communication with all stakeholders (suppliers, cargo, courier) during the day to ensure timely order delivery for both Ciceksepeti.com and LolaFlora.com operations
• Checking the status of orders on a daily basis to take necessary actions for pending tickets
• Carrying out all internal audit processes including dealer operations, and product quality
• Oversee seller operations, ensuring efficient onboarding, support, and engagement with marketplace sellers
• Conduct regular audits of seller activities to ensure compliance with company policies and industry regulations
• Manage the order management process, ensuring timely and accurate fulfillment of customer orders
• Collaborate with cross-functional teams to enhance operational efficiency and improve seller performance
• Develop and maintain strong relationships with key stakeholders, including sellers, customers, and internal teams
• Monitor key performance indicators (KPIs) and prepare reports to track progress against business development goals
• Manage the seller acquisition process from application to account opening, ensuring a smooth transition for new sellers
• Oversee all seller-related operations, addressing store setup, documentation, and general issues while serving as the primary point of contact for all marketplace sellers
• Handle catalog-related tasks, including tagging, specifications, categories, and filters, while coordinating with Jira and Kronos for operational updates
• Implement and oversee operational visual control processes for order management
• Monitor and enforce compliance with intellectual property regulations, managing issues related to banned keywords, incorrect categories, and associated penalties
• Handle Dealer Operations System seller requests and processes related to counterfeit products, analyzing product complaints and reviews to address issues of defective or unavailable products
• Implement new in-house processes for floral products and related services
• Monitor seller efficiency and manage actions related to sales at incorrect prices

✨ Let Your Skills Shine with Us!

• BA/BSc degree in relevant academic disciplines, preferably in Industrial Engineering (Education in English will be preferred)
• Minimum 8-10 years of progressive experience in quality, process improvement, or customer logistics functions (e-commerce or retail industry will be an asset)
• Fluency in English (written & spoken)
• Advanced skills in MS Office Programs (especially in Excel)

🥰 Are You the One We’re Seeking?

• 🌟 Unlock Your Amazing Analytical and Creative Thinking Skills!
• 🌟 Ignite Your Lifelong Learning Journey: Join our Knowledge-Hungry Team!
• 🌟 Dive into our Exciting, High-Performance Global E-commerce World!
• 🌟 Become a Prioritization Pro: Exceed Expectations with Our Valued Customers!
• 🌟 Embrace Your Curiosity and Attention to Detail: See the Bigger Picture Beyond the Surface!

We need a high-performer who is not only a hard worker but also a smart worker; who knows how to get things done in the right way, as well as getting the right things done for the internal & external stakeholders. So make sure:

• You have a solid track record in customer operations, quality and/or process improvement functions, both on operational and strategic levels
• You’re comfortable with navigating through a complex network of internal and external stakeholders to get timely results
• You’re an analytical thinker who can tackle the day-to-day operations with a hands-on approach
• You have a sharp eye for detail, yet you can see the forest for the trees
• You’re an excellent communicator and you can manage effective relationships virtually with anybody

😎 What’s in here for you?

• 🎉 Fun and Adventure Await: Get ready for exhilarating team adventures and unforgettable company activities that will create memories to cherish!
• 🌈🛍️ Take excellent care of yourself: HiDoctor, Momento, and More!
• 👩🏻‍⚕️🎩 Express Your Unique Style: No more stuffy suits or uncomfortable attire. Embrace your personal style and wear whatever makes you feel confident and comfortable
• 👗👕📚 Unlock Your Potential: Biweekly Learning Hours and a Vast Training Library Await! 🎓 Never stop learning and growing! With unlimited access to top-notch training resources like Udemy and more, your professional growth knows no limits!
• 🚀🥰 Join Vibrant Social Clubs: Connect, Collaborate, and Create Lifelong Friendships! 🎉Be part of our vibrant social clubs, where you can engage with colleagues who share your passions and interests. Cultivate meaningful connections, foster collaboration, and create memories that extend beyond the workplace
• 🤝🤝Seamless Onboarding: Receive a Warm Welcome and a Smooth Transition! 📋 Our dedicated onboarding process ensures you feel supported and empowered from day one. We provide comprehensive training and resources to help you settle into your role quickly and effectively
• 🌟Join us on this exciting journey a dynamic work ecosystem, thrilling team activities, entertainment galore, a flexible dress code, and endless learning opportunities await you! It’s time to unleash your full potential and embrace the future of work! 💃