To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.
Key Responsibilities:
To act in line with overall strategy for the Customer Service organization parallel to the global strategy, aiming for maximum customer satisfaction
To insert key-accounts pre-orders in the system, if needed
To insert clearance orders in the system
To process and send out the orders confirmations
To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
To collect reactively re-orders for customers
To ensure proper administration, documentation and financial reconciliation of the customer base
To interact with Operations and Finance to ensure best service level to customers
To prepare necessary reports related with customer service
To measure progress on own KPIs
To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.
Requisite Education and Experience:
University degree in related fields
Focus on Sales / Supply Chain / Finance / Accounting
Minimum 1 or 2 years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management
Exposure: Sports
Strong interpersonal skills (e.g. communication)
Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
Good level Commercial and business acumen knowledge
Fluent in written and spoken local language is a must
