Spa Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

Is very warm and welcoming when assisting guests; smiles and maintains eye contactKeeps the work area neat, clean and quiet at all timesNeatly wears prescribed uniform; demonstrates proper personal hygiene and groomingFollows proper payroll procedures and adheres to SOPs and Attendance policiesIs flexible with schedule when business demands changeModifies behavior when performance feedback is providedCommunicates in a clear manner; is easily understood; listens attentively; does not interrupt othersResponds properly in any hotel emergency or safety situationUtilizes log book, spa software and any scheduling chart and communicates relevant information to the staffActively works with peers, subordinates, and supervisor to build relationships based on trust and acceptancePerforms other tasks or projects as assigned by hotel management and staff; respects authorityReports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa managerKnows amenities, equipment, products, treatments, packages, special current promotions of spa and health club including benefits, indications & contraindications.