Solution Team Customer Agent

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

For this job posting, we are looking for talented and dynamic team members to work for the Bosch Home Comfort product group.

• Respond to customer complaints received through various channels, including telephone, e-mail, social media, and webchat.
• Investigate complaint cases, identify solutions, and collaborate with internal departments and external partners.
• Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved.
• Offer inbound support as needed to assist with customer inquiries.
• Participate in all relevant training sessions to stay updated on the company’s products and customer service processes.

• Associate's degree from relevant departments of universities.
• Experience in complaint management, preferably with social media complaint handling.
• Excellent written and verbal communication skills.
• Proficiency in MS Office applications.
• Strong problem-solving abilities.
• Residence in or willingness to relocate to Manisa or İzmir.