Service Administration Specialist

Job Title: Service Administration Specialist
Division: Weir Minerals
Location: Dilovası, Kocaeli
Onsite
 
 
Purpose of Role: This role is responsible for ensuring that all service-related administrational tasks will be processed through our different systems like CRM and SAP systems in a professional and time manner. This position will be working closely with the Service Manager, Supervisor or Aftermarket Manager, if these positions are not existing in the organization, on various business objectives, including but not limited to storing all digital documents related to site-safety, service jobs, process improvement and lean initiatives. He/She will be tasked with the registration of new service jobs in our C4S system, creation of accurate quotation documents for services on any of our product lines, through-out the territory. Always maintaining a professional company image to the customer. 
 
 
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
 
 
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
 
 
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
 
 
Key Responsibilities:

• Process and monitor all service-related issues in FSM and SAP, handle inbound calls and customer correspondence, prepare, send, and monitor quotations, and ensure all opportunities are optimized and up to date.
• Support managerial levels in all administrative aspects, including organizing parts for service/repair, processing Service Engineer time entries, producing invoices, and ensuring prompt payment for work done.
• Assist service engineers by ensuring availability of parts, creating digital job packages, monitoring the completeness of reports and technical reporting, and supporting customers with outstanding service-related demands.
• Execute and monitor all SAP-related and physical stock movements, assist with business/financial/costing plans for developing new service opportunities, and support the service sales group in securing new service contracts.
• Organize training for service staff/engineers, liaise with HR for training programs, assist with IT issues to ensure optimal remote work, and support the service operation regarding financial and performance reporting.
• Ensure quality management by using SOPs, storing QA documents digitally, monitoring goods and SAP transactions, handling customer complaints, and proactively monitoring warranty orders to ensure timely delivery of spares.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Technical Skills: Experience with SAP and high computer literacy in MS Office (Word, Excel, PowerPoint, Visio).
• Communication and Organizational Skills: Excellent communication, effective organizational skills, and refined listening skills.
• Teamwork and Autonomy: Ability to liaise with all levels within the company and external providers, work well with colleagues, and operate both within a team and autonomously with minimal supervision.
• Attention to Detail and Problem-Solving: Strong attention to detail, ability to work under pressure and to deadlines, self-motivated with a high level of initiative, and excellent problem-solving skills.
• Experience and Commercial Attitude: Experience in running an administration for a service team, managing stock of service parts, dealing with repairs, maintenance, and warranties, and possessing a commercial attitude with a desire for continuous improvement.

 
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
 

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.
 
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. 
 
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