Senior Training Specialist

Purpose & Overall Relevance for the Organization:

To manage the learning and development process for all Retail, Franchise and Wholesale channel workforces through LMS, instore and classroom based training programs.

Localization and implementation of the programs that are shared from the global or EM region.

Key Responsibilities:

• Support preparation of yearly training calendar for own retail, franchise, field & key accounts
• LMS System usage tracking and reporting
• Translate the global training materials and support the execution of the launch plan of the global sales academy initiatives
• To actively participate in global meetings and training, communicate effectively, and localize by observing best practices in other countries
• Organize training programs including timing, training documents, venue, participants, invitations, cost, etc.
• Deliver training programs and coach both SMs and SIMs in the field to upgrade people management skills
• Monitor the needs of the field and develop the competencies of the store teams by creating training content for the needs.
• Deliver trainings to RPs and ARPs to sharpen selling skills in line with our service model
• Support, train, coach and track in store trainers
• Deliver product trainings before product launch for all channels
• Document all trainings conducted and monitor training hours per headcount
• Conduct training evaluation and provide information to Training Manager for the necessary training effectiveness analysis

Key Relationships:

• HR Team
• Wholesale / Franchise / Retail Back Office Team
• Marketing Team

Knowledge, Skills and Abilities:

• Strong training delivery skills
• Good interpersonal skills and proactive nature
• Action plan orientated
• Logical and analytical mindset
• Highly integrative with strong business mind, data focus and results orientation
• Customer oriented, approachable and strong interpersonal skills
• Excellent written and verbal communication skills
• Excellent organization, time management and problem-solving skills
• Excellent cause and effect relation skills
• Excellent command of English (both written and speak)
• Excellent MS Office skills in particular PowerPoint

Requisite Education and Experience / Minimum Qualifications:

• University degree preferably in Business Administration
• 3-4 years of job specific work experience preferably in the retail/fashion/FMCG industry.
• Proven track record of increasing retail & sales KPIs through training and development programs.