Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Specialist, Interchange Operations and Valuation CoordinationOverview
You will be working at the heart of Mastercard’s business and enjoy a broad exposure to all its different aspects. You will be working across Eastern Europe, Middle East, and Sub Saharan Africa and across all products.
You will responsible for “Interchange Operations”. This involves close coordination between different departments of TECH and business departments to assure that interchange and service fees are accurately implemented in line with business needs, customer expectations and regulatory requirements. The position offers a unique possibility to develop a thorough understanding of the technical and operational processes behind card payments.
In addition you will also be responsible for “Valuation Coordination”. In this role you are an important bridge between our team and many functions, including:
• the Finance department, Billing Services, TECH (incl. communications)
• the EEMEA Regional Valuation and Interchange Committee (RPIC) – consisting of division representatives, product leads and other European Business Units
• the global Valuation & Interchange team
• the Public Policy and Localization teams
In this role as one of the main tasks you are coordinating the communication (internal and external) around the different valuation proposals developed by the EEMEA P&IC team.
This position requires:
• Managing the Interchange Operations, including:
o ensuring a correct implementation of interchange and service fees in EEMEA together with the Customer Configuration Management (CCM) team in TECH
o coordinating new interchange developments (Releases) for EEMEA, driving the process from inception to implementation and communication
o the publications of interchange bulletins, the EEMEA Interchange Manual, and postings related to interchange and/or service fees
o internal and external interchange-related questions, analysis, reporting and training
• Coordinating and monitoring all EEMEA Valuation Changes:
o Coordinating the valuation announcements (bulletins) for all valuation proposals affecting EEMEA – ensuring announcements are aligned with approved proposal and implementation
o Coordinating the valuation implementations with Billing Services and the Finance valuation operations team to ensure that proposals are implemented accurately and timely
o Developing a dashboard to monitor the valuation proposal lifecycle post RPIC
Profile and key requirements:
The ideal candidate
• Is organized and process minded with exceptional project management skills
• Is able to manage projects and use project-management skills for managing more complex processes
• Is a strong team player, hands-on, and can operate effectively in a complex matrix structure
• Is able to prioritize tasks with a customer oriented mindset (i.e. manage expectations of our internal and external customers with a healthy dose of accountability and sense of urgency)
• Has strong communication and presentation skills and is able to translate technical and analytical information into documentation comprehensible for all stakeholders
• Will be able to demonstrate top class problem solving skills
• Has a strong drive and curiosity to learn, creativity, passion to achieve and excel
• Is able to take work in a sometimes ambiguous environment and take decisions not necessarily having all answers
• Has excellent analytical skills and a passion for numbers, including an excellent knowledge of Excel
• Is fluent in English
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
