Who We Are At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
What You’ll Be Doing:
Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a working knowledge of company products to effectively communicate with customers.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
What We Look For In You:
A Bachelor's Degree holder.
A minimum of 1 years experience as a social media agent, customer service, or a similar role.
Excellent command of spoken and written English with multi-language skills would be a plus.
Ability to work independently in a fast-paced environment.
Willingly to work according to given schedule to support 24x7 operations.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
