Product Line Quality Manager – Insulation and Components & Service and Digital

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You as a Product Line Quality Manager – Insulation and Components & Service and Digital (Open)will be part of Hitachi Energy business based in Dubai, UAE. You are establishing and maintaining a Quality culture within the product line, by assuring and controlling Quality with systems, tools, and teams to meet or exceed customer expectations while ensuring sustainable operations. Managing global quality processes in the respective area of responsibility, as well as drives quality related certification activities and audits to maintain the required quality management systems intact. Accountable for delivery of overall product line quality objectives and targets. Responsible for establishing & maintaining the Quality Management System.

Your responsibilities:

• Acting as a role model for the behavior required to support a Quality and Continuous Improvement culture. Influence Operational Unit employees to ensure the correct thinking and decision making that is required to support the implementation and execution of Quality and Continuous Improvement Strategies.
• Acting independently as an internal advocate for customers in Quality related issues and decisions. Manage PL Quality including the roles, capability development, work force management and succession.
• Driving towards a learning organization by enhancing lessons learned and best practices.
• Coaching and guiding the quality team and operating unit employees in quality methods and tools.
• Contributing to the development and execution of the Hub Quality Improvement Plan.
• Acting as an advocate for the Customer by ensuring the Voice of Customer is collected the customer feedback processes (e.g. T-NPS, customer surveys etc.). Ensure the results of customer feedback data are analyzed and responded effectively. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view. Ensure Customer Care Response Process (CCRP) implementation within product line.
• Establishing, implementing, maintaining, and continuously improve applicable Quality Management System.
• Identifying areas for improvements in the interactions of the operating units with Sales and Global Product Group Management and propose solutions.
• Overseeing processes in cooperation with process owners to ensure effective and efficient management of the processes, measuring with appropriate process metrics.
• Ensuring effective change management processes are established and followed within the operating units including change in product features, design, processes, suppliers, materials, or customer specifications. Ensure right process and tools are in place for operating unit documentation and all the relevant documents (e.g. quality procedures, work instructions, specifications etc.) are accurate and up to date.
• Managing and coordinating operating unit audit programs and associated actions.
• Performing audits and ensuring the use of analytics of Quality data from all parts of the operation to identify risks, failures and non-conformances within the operating units, its suppliers, and customers. Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
• Coordinating and managing certification activities, Hitachi Energy, and customer audits within the area of responsibility to ensure compliance with regulatory standards, Hitachi Energy regulations and customer expectations.
• Defining and managing Quality Management System and processes across the operating units. Coordinate process reviews in line with internal and external expectations.
• Ensuring effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Establishing and maintaining measurement capability and performance.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background            

• A bachelor’s or master’s degree in Electric Engineering.
• Minimum 15 years of experience in transformer business in engineering, operations, Service or Quality function.
• Strong customer-orientation as well as high motivation to bring improvements in Quality (Customer Focus & Quality).
• Leadership experience, clear passion to develop and change self and others.
• Structured and well-organized working attitude; open-minded for new ideas and suggestions
• Flexibility, around 30% travel requirement
• Experience in working with teams with divers geographical and cultural background.
• Good technical report writing skills.
• Proficiency in both spoken & written English language is required.