Operations Excellence Executive

We’re Getir, the pioneers of super-fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.Operational Excellence team ensures the continuity and development of the field. It’s all about enabling efficient service quality of Getir by partnering with other teams and field. We work with “Speed of Getir”. We learn on the way. We work with innovation and passion for what we do. Operational Excellence team aspires to be the best team who delivers objective and reliable insights to support the growth of Getir.What You Will Do

• Ensuring smooth and clear communication of the field team with other departments,
• Analyze and benchmark various operational processes, ensuring the continuity of operation’s development,
• Leading projects and implement processes that deliver improvement toward 100% conformance to operational requirements.
• Maintaining service levels and ensuring customer satisfaction by supporting daily operations through analysis of KPI’s,
• Ability to motivate, counsel, and constructively deal with people at all levels.
• Capture, clarify, and align the strategic targets by creating deployment plans that will quantify current state and create a road map to address gaps where objectives are not being achieved,
• Develop training material and assist with training where required

What Do We Require

• Bachelor’s Degree,
• Min 4 years experience in retail, operation or strategy
• Proficiency in English both verbal and written,
• Enthusiasm for working in an imperfect dynamic startup environment, being comfortable with doing things differently,
• Always being eager to learn and develop yourself,
• Analytical and problem solving skills,
• Good commands of MS Office programs, PowerBI and Tableau is a plus

Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We’re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That’s why we hire and promote people with equity and equality in mind.

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