Purpose & Overall Relevance for the Organization:
Market business expects solid and best in class infrastructure support services, service management and project delivery. The Manager Tech Infrastructure will contribute heavily on seamless running of IT services (day to day support) as well as project delivery (opening, closing & revamp activities) across a specific adidas market.
He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the right level of cross functional- or team services and actively participating with the Domain Product Owners and Business Partners on any Infrastructure related project and support service.
Key Responsibilities:
Continual Improvement
Relationship Management
Service Level Management
Demand Management
Project Management
If required: Supplier Management
Service Management
Incident Management
Problem Management
If required: People Management / Resource Management:
Key Relationships:
Requisite Education and Experience / Minimum Qualifications: