This position requires the individual to review the activities performed by the SA/DBA/ISA teams, operate within a team environment and work closely with other involved groups within the business.
The main responsibilities are;
- Review events to ensure all the activities performed are using a valid justification
- Detect and report discrepancies found and track the same till closure
- Analysis and reporting of repeated issues/incidents
- Interact with application support and other groups to address outstanding issues
- Log content validation in order to meet predefined policy
- Prepare and publish reports/metrics to management and clients as directed
- Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
- Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
- Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
- Create/ update documentation related to services provided
- Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
- Maintain highest standards of service quality
- Coordinate collection of audit evidences regarding log review process.
- Participate global/regional calls regarding log review process onboarding of new primary systems. Work with regional teams, local GIAM team and responsible business units for the required actions for onboarding
- Provide guidance and support to log review analyst team members regarding reviewing of complicated logs and tools used for log reviews
- Ensure performing annual review of local log review procedures and job description documents and coordinate revision of the documents within the team.
- Act as deputy in the absence of Turkey Log Review Unit Manager.
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Job Family Group:
Technology
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Job Family:
Infrastructure
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Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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