At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Key Account Executive will be responsible for both proactive and reactive account and contract management for regional Iron Mountain customers. The goal is to protect and grow the customer base, safeguard revenue, and enhance Total Customer Satisfaction (TCS). This role includes managing customer relationships, resolving issues, and ensuring the achievement of revenue renewal goals.
Your role in our mission
Proactively and reactively manage accounts and contracts to protect and expand the customer base, achieving 100% of revenue renewal goals within the assigned region or segment.
Document, coordinate, and escalate customer issues (non-technical) as necessary to ensure timely and effective resolution, enhancing customer satisfaction.
Assist in the coordination of onboarding new customers and managing account migrations in collaboration with technical resources.
Build and leverage customer relationships to identify cross-selling and up-selling opportunities, passing them to the appropriate regional sales executive for closure.
Act as an internal advocate for customers, ensuring their needs are represented in internal projects and managing their expectations across various Iron Mountain teams (sales, support, finance, client services).
Ensure adherence to management systems (ISO 9001, ISO 27001) within all relevant processes.
Valued skills and experience
Several years experience in key account management, sales, or business development, ideally within the Turkish market.
Bachelor’s degree in Business, Marketing, or a related field.
Strong interpersonal skills with the ability to influence, negotiate, and manage customer expectations effectively.
Ability to analyze data, manage account issues, and make informed decisions that align with company goals.
Knowledge with CRM tools and familiarity with ISO 9001 and ISO 27001 standards, ensuring processes are compliant
Fluency in Turkish and English, both written and spoken.
Discover what we offer
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness..
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.