D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
Application Migration and IT Strategy Alignment:
- Assist in migrating local applications to group-standard solutions.
- Propose solutions aligned with the IT strategy, long-range planning, and budget considerations.
Project Management:
- Lead IT projects involving internal and external stakeholders.
- Ensure operational requirements are met, systems are adopted by local organizations, and value is added.
Business Continuity and Disaster Recovery:
- Develop and implement plans for the continuity and recovery of IT infrastructure and systems.
- Support the validation and maintenance of GxP-relevant systems.
Stakeholder Engagement:
- Manage relationships with local, regional, and global IT stakeholders.
- Shape business requirements and translate them into system solutions and process enhancements.
Operations Management:
- Oversee daily IT operations, ensuring adherence to IT standards and methodologies.
- Coordinate and resolve technical queries, incidents, and escalations with relevant technology teams.
Technology and Infrastructure Management:
- Manage network design, communication rooms, and on-site inventories.
- Plan and execute infrastructure-related projects, such as system upgrades, migrations, and replacements.
Vendor and Helpdesk Management:
- Manage IT vendors, participate in contract negotiations, and oversee service agreements.
- Supervise and support helpdesk staff, ensuring SLA adherence and escalation handling.
Leadership and Communication:
- Act as a deputy to the Operations Manufacturing Manager.
- Present IT updates and initiatives to senior leadership teams.
- Lead the team effectively and ensuring knowledge of ISO27001 applied.
Support and Flexibility:
- Provide hands-on support for urgent IT needs, including 24x7 availability when necessary.
- Serve as an infrastructure manager with a strong understanding of application working logic.
