International Operations Specialist - Delivery

Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
As an integral part of Trendyol's core commerce team, the International Fashion team is designed to keep the company competitive with the best price, wide selection and good product knowledge. The team launches new brands and helps local and global sellers join the Trendyol platform, as well as supporting and contributing to improving the overall experience (i.e. delivery time, returns, etc.) for consumers in Europe.

YOUR MAIN RESPONSIBILITIES

• Manage and optimize transport operations in collaboration with Operations and Returns functions.
• Analyze and report on key performance indicators (KPIs) to measure the effectiveness and efficiency of the transportation network.
• Signaling KPI deviations and follow up by informing stakeholders and, where possible taking corrective actions yourself.
• Develop and implement strategic initiatives to optimize transportation efficiency and costs.
• Collaborate cross-functionally with logistics, supply chain, and customer service teams to streamline processes and address transportation-related issues.
• Present findings and recommendations to both internal and external stakeholders and drive continuous improvements in data quality, actionable insights, and process standardization.
• Cultivate strong relationships with third-party stakeholders, including carriers, vendors, and logistics partners.

QUALITIES WE'RE LOOKING FOR

• Degree in Business Administration, Supply Chain Management, Logistics or related field.
• 2+ years of relevant experience in Operations or Supply Chain. Preferably within e-commerce or retail industry.
• Proficiency in data analytics and modeling tools using SQL a strong plus.
• Excellent analytical skills with the ability to interpret data and drive actionable insights.
• Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Fluent in written and verbal English with cross-cultural understanding.