This role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Uses knowledge to build credibility with customers. Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes. Leverages knowledge of resources. Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams. Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem. Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy. Coaches and provides support to team and across internal teams to define and execute strategy.