Log Monitoring Analyst
GENERAL QUALIFICATIONS
- Confident, postive attidute, proactive, solution oriented, hardwroker
- Focused, strong attention to details
- Result oriented
- Process Analysis
- Excellent people skills: ability to interact successfully with business partners, other Technology teams, Technology managers. Being a good partner and team member.
- Good communication skills
- Fluent written and spoken English
- Excellent customer service orientation, interpersonal skills with good adaption to new environments, quick learner and ability to set priorities and works well under pressure
KNOWLEDGE & EXPERIENCE
- University degree in computer science or information technology
- Strong Knowledge of using standard MS Office products especially Excel
- Windows and Unix platforms
- Understanding of Database Admin (DBA) / Operating System Admin (SA) / Information Security Admin activities (ISA)
- Security Event Log monitoring
- Knowledge of ServiceNow and SharePoint
JOB DESCRIPTION
This position requires the individual to review the activities performed by the SA/DBA/ISA teams, operate within a team environment and work closely with other involved groups within the business.
The main responsibilities are;
- Review events to ensure all the activities performed are using a valid justification
- Detect and report discrepancies found and track the same till closure
- Analysis and reporting of repeated issues/incidents
- Interact with application support and other groups to address outstanding issues
- Log content validation in order to meet predefined policy
- Prepare and publish reports/metrics to management and clients as directed
- Escalate any non-compliance of the processes and anything unusual immediately as per escalation matrix
- Ensure adherence to established local regulations and Citi policies (Change Management, Information security policies, etc.)
- Contribute to achieve higher end user customer satisfaction and initiatives taken to deliver ideas/values beyond customer expectations
- Create/ update documentation related to services provided
- Provide evidences required for internal/external audits, management control assessment and participate in continuity of business exercises
- Maintain highest standards of service quality
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Job Family Group:
Technology
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Job Family:
Infrastructure
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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