At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Responsibilities:
Handle escalated queries from tier 1 and 2‘
CoE program execution
Execution of annual CoE cycles as required e.g. merit/bonus; talent (career conversations, 9 box talent calibration, goal setting & goal achievement, employee surveys
Liaison with people managers to change data in system following comp data audits
Execution of orientation/onboarding activities per Talent CoE strategy.
Advising people managers on related processes around promotions, salary administration, out of cycle merit increases
People manager training in processes and/or soft skills either directly, or via train the trainer sessions; translation and/or localization of communication materials and their distribution
Provision of in-country change management to local leadership
Support and advice to people managers on onboarding
Support and advice to people managers on end of probation reviews (where legally required)
M&A execution as part of a regional M&A Ninja team
Execution orientation/onboarding for M&A
Align and manage regional and local recognition strategies to global recognition programsVoice of customer for the CoEs –
Feedback (via Global Portfolio Group) feedback from people managers and employees on CoE programs and plans
Coach tier 1 3rd party vendor teams on enhancing customer experience across all processes
End- to- end recruitment for managers & below where no recruitment specialists
ER assistance & leaving the business execution etc where no ER specialists
Provides reports at the request of HRBPs and senior business leaders, including analysis and insight
The job holder may also act as the Generalist team leader (double hatting)"
Key Skills, Requirements and Competencies:
Bachelor's degree required
8+ years progressive experience in HR required with demonstrated required functional knowledge & expertise
2+ years working in a regional shared services organization a plus
Demonstrated experience of, and focus on, proactively managing customer relationships
Must possess demonstrated understanding of continuous performance measurement
A track record of identifying opportunities for continuous process improvement - keeping it simple
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment
Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be
Being courageous when we need to push back and say NO, or pull them to lead them to a different place
Exceptional conflict resolution skills
Ability to work effectively in high-pressure, fast-paced situations that require sound decision making
High degree of comfort with change, with the skill to easily shift priorities to meet business needs
Strong analysis and problem solving skills, able to carry out root cause analysis
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