Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
You are a passionate Brand Ambassador and a business leader, who conveys the Prada philosophy and values to the Store team and to the final Client.
You are responsible for effectively supervising all floor activities and achieving the sales objectives through an exceptional Customer experience.
You are a visible presence and support your business by leading, training and developing the floor team always ensuring that commercial strategies and company procedures are proactively put in place and collaborating with the Department Managers.
RESPONSABILITIES
Leading the Business
- Drive your Floor Team to exceed Financial targets and maximize sales performances contributing to support the success of the entire store;
- Support the Store Manager to develop and implement business plans, through the analysis of the floor’s performances and proposal of relevant action plans;
- Make commercial recommendations to SM and to relevant functions to generate sales and increase productivity;
- Drive the Floor client advisor to exceed their KPI targets;
- Foster cross selling and up selling among product categories;
- Be present on the sales floor, ensuring highest standard of approach and service to Clients;
- Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives;
- Foster the E commerce channel development through a timely response to orders received, always delivering a high standard of service;
- Be constantly up-to-date on market trends (especially in relation to your department) and share ınsıghts wıth relevant functıons;
- Foster the product knowledge wıthın the floor and work with relevant functions to support product/ collection training needs
Team management
- Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client
- Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
- Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
- Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures
- Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes
- Guarantee team development through coaching and follow-ups on individual action plans
- Actively support the Store Manager in mapping the market for any researches they may have
- Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure
- Analyze the training needs of the floor staff and accordingly set the priorities
Client development
- Place the Client above all, leading by example to create a welcoming environment and ensure the Team strives to meet their every need and request
- Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
- Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Prada Selling Ceremony”
- Proactively identify opportunities to gain new Clients in order to grow department sales
- Strengthen Client loyalty supporting the department team to carry out clientelling initiatives
- Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
Boutique Care
- Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines
- Provıde feedback and suggestions concerning floor needs firstly to the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments
- Support synergy and cooperation between front and back of house
- Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
- Be the guarantor for an effectıve and effıcıent back of house organization for the floor, taking responsibility for the protectıon of the company’s assets as well as ensuring the staff grooming standard is maintained
- Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department
KNOWLEDGE AND SKILLS
Passion and knowledge of the managed product category
Business driven
Team player with the ability to lead and influence peers
Strong customer service approach
Natural ability to serve our client
Confident, enthusiastic and positive
Problem solving
Organized and detail oriented
Market and product knowledge/passion
Business/Retail Management degree or equivalent is a plus
Interest in luxury/fashion, art and design
Fluent spoken English expected
