Engagement Specialist

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Job Overview & Purpose 

This position is part of the growing Sales and Marketing team in charge of Türkiye, Azerbaijan, and Georgia.  The successful person will be responsible for executing DTC sales strategies and generating candidate leads through offline and online marketing activities. This is a very varied position that requires initiative, independent working and be a motivated self-starter. If you have a marketing background within a sales function combined with fluent English & Turkish language skills – this could be a great challenging role for you! 

Accountabilities 

Consumer engagement

• Develop and implement consumer marketing strategies aimed at increasing candidate leads for Cochlear.  Strategies include but are not limited to executing candidate events and developing candidate support for clinics and distributors as well as generating leads through online activities.
• Increase candidate conversions and mentoring candidate leads through the hearing journey by providing resources, accurate information, and guidance in a proactive manner.
• Take lead responsibility in distributors with candidate identification, regular distributor follow-up, distributor awareness and educational events.
• Collaborative work with Event Specialist for all candidate-facing events including planning, logistics and management of the leads.
• Responsible for general awareness and education on candidacy criteria for Cochlear implantable technology also to the following: educators, teachers, pathologists, early interventionists, and teachers of the deaf.
• Ensure that the candidate engagement process is compliant & consistent regarding all legal requirements e.g. privacy, data protection, compliance, and use of best practices. 
• Follow up on candidate leads via website/F2F and direct to appropriate ENT/Clinic or supported in the channel and customer experience pathway.

Minimum Key Incumbent Requirements 

Required Skills

Minimum:

• Diploma in Marketing, Sales, Business Development or Audiology
• Fluent in English.
• MS Office (advanced).
• Attention to detail is critical.
• Affinity to numbers.
• Excellent written & verbal communication/social and relationship building skills.
• Must administer a range of topics/activities in parallel (ability to multitask).
• Must evidence the ability to engage and manage relationships with a variety of internal and external stakeholders.  

Ideal:

• Advanced/further education in commercial, sales/marketing field (B.Sc., M.A.) 
• Salesforce CRM and Marketo or similar system exposure.
• Experience in life sciences sector.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.