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Job Title
Digital Workplace Services Engineer
Role Overview:
Our Uplift organizational strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future.
Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.
Responsibilities:
· Engagement with enterprise strategies to align with and support critical business objectives
· Ensure compliance, standardization and lifecycle management of all workplace assets and services
· Support key supplier relationships, service improvements and implement required changes to deliver operational excellence
· Standardization and support of telecommunications operations and products
· Use ServiceNow in accordance to Otis standard practices
· Maintain the ServiceNow CMDB
· Engage with global resources and tools for architecture expertise and support
· Timely resolution of incident and request tickets within the workplace services scope
· Interact within a diverse and global team environment with cross team collaboration throughout the organization
· Coherently describe technical issues and participate with remediation activities
· Participate with project planning and management
What You Will Need to be Successful:
· Have a Bachelor’s Degree in Computer Science or related field,
· Minimum 2 years of experience in a similar position,
· In-depth knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange, Lync/Skype for Business and Teams,
· Exceptional command of written and spoken English,
· Excellent problem-solving skills and ability to prioritize multiple tasks efficiently,
· Strong communication skills,
· Agile learner, open to change,
· ITIL or equivalent certification is a plus.
What the Regional DT Team can offer:
· Visibility across Europe, Middle East and Africa DT and business activities
· Interaction throughout the organization
· Continual opportunities to make a positive impact
· Familiarization with diverse technologies
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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