Location: Istanbul, Turkey
Nationality Requirement: Turkish National
Language Requirement: Polish (Mandatory)
Experience: 5-7 years in Customer Service and Operations
Job Description:
We are seeking an experienced Deputy Operations Manager to join our team in Istanbul. The ideal candidate will have a solid background in customer service and operations, with the ability to manage and improve processes effectively.
Key Responsibilities:
• Support and manage daily operational activities.
• Guide and assist the operations team in achieving targets.
• Enhance customer service processes and improve operational efficiency.
• Manage customer requests and complaints, providing prompt solutions.
• Contribute to operational reporting and performance tracking.
• Collaborate with internal departments to ensure smooth operations.
• Ensure compliance with company policies and local regulations.
We look forward to receiving your application!
Key Requirements:
• Turkish national, residing in Istanbul.
• Fluency in Polish (mandatory).
• 5-7 years of experience in customer service and operations.
• Experience in team management and process improvement.
• Strong organizational, communication, and problem-solving skills.
• Dynamic and solution-oriented approach.
As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide and provide travellers with a smooth visa application experience. A trusted partner to 69 client governments, we develop enhanced visa processes for global citizens through highly secure, reliable, efficient, and innovative technology solutions. A technology-driven company, VFS Global continuously transforms its business model with secure and efficient processes, market offerings, and advanced technologies, including AI/Analytics. Our work is limited to front-end administrative tasks, and we do not have any control over appointment availability, mandatory documentation requirements, and visa application decisions. Operating in 153 countries, our teams manage non-judgmental and administrative tasks related to applications for visa, passport, and consular services for our client governments, enabling them to focus entirely on the critical task of assessment. With an extensive global network of over 3,400 application centres, we have efficiently processed more than 292 million applications since 2001 and over 138.49 million biometric enrolments since 2007. Headquartered in Zurich and Dubai, VFS Global employs highly trained and dedicated staff across five continents, representing 131 nationalities. We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers in a diverse and inclusive workplace. VFS Global holds multiple certifications in data privacy, anti-bribery systems, and customer satisfaction, among others. We are also proud to be a Great Place to Work-certified organisation in India and China.