Customer Success Specialist (Hybrid)

Coensio is an AI-powered assessment platform that helps businesses assess and evaluate candidates, streamline their hiring process, and drive success. Our aim is to reduce time-to-hire for companies we are working with as well as unlocking the potentials out of the candidates pool.

We're backed by Turkey's largest digital recruitment platform and currently trusted by prestigious partners such as Garanti BBVA, Dogus Teknoloji, Tofaş, Vakıfbank, Intertech and the list goes on.

We are looking for a Customer Success Specialist in our very fast growing start-up. If you want to be a part of creating a global product process, just click the apply button to meet us.

Responsibilities

• Onboarding new customers – with a customer first mindset being responsible for supporting customers as they transition from sales prospectus to active users of our product.
• Developing long term customer relationships - by being a proactive communicator, driving customer value from the product and supporting customer goal achievement.
• Enhancing customer training- by creating training videos, facilitating demos and updating FAQs.
• Educating customers on the product – by managing customers expectation of the product and unveiling new products and keeping customers updated on developments.
• Evaluating and analysing customer needs – by being a problem solver and working with customers to find solutions to their pain points. Managing the feedback loop to the product team in order to reduce the churn rate.
• Encourage use of platform – by informing customers about opportunities to improve the use of platform. Need to understand the value proposition to the different customers and have product and industry knowledge so they believe your recommendations are in their best interests.
• Creating targets for quality- by building SLAs to ensure the customer gets the best service to enhance their satisfaction.
• Renewing of customers – by regularly checking in with customers to check they are happy. Asking direct questions to gauge their satisfaction and compare this to customer behavioural data. In the future this will be key in customers upgrading their subscription.

Qualifications

• Bachelor's degree in Business or related field
• 1 - 3 years of experience in customer facing roles and key accounting
• Good command of Microsoft Office tools
• Result-oriented and strong planning and organization skills
• Excellent collaboration and communication skills
• Excellent organizational and data analytics skills
• A data-driven approach to sales

Perks;

• Private health insurance,
• Totally full of fridge - anything you want,
• Meal Card,
• Wellbeing day off - 1 day a month, you can set aside time for yourself,
• Never-ending growth opportunities supported by learning & development fund,
• Working environment where your success is not judged by a dress code or working hours,
• Freedom to test, fail and test again in a fast-paced environment,
• Beach days, happy hours, theme nights, sports & game events and any other social activity ideas you come up with,

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.