Customer Success Specialist

Coensio is a pre-assessment platform designed to streamline hiring processes across all job positions. Our primary goal is to significantly reduce the time-to-hire for our clients while efficiently uncovering the true potential within their candidate pools.

We are proudly backed by Turkey's largest digital recruitment platform and collaborate closely with renowned local and global companies.

We are looking for a Customer Success Specialist in our very fast growing start-up. If you want to be a part of creating a global product process, just click the apply button to meet us.

Responsibilities:

• Customer Onboarding: Guide new customers from the sales stage to active users, ensuring a seamless transition with a customer-first mindset.
• Relationship Management: Cultivate and maintain long-term customer relationships by proactively communicating, providing continuous value, and supporting their goals.
• Customer Education and Training: Develop training materials such as videos, facilitate product demos, and maintain up-to-date FAQs to enhance customer understanding and engagement.
• Product Expertise: Clearly communicate product capabilities, manage customer expectations effectively, and regularly update customers about new features and enhancements.
• Analyzing Customer Needs: Identify and analyze customer requirements, address pain points efficiently, and maintain clear feedback loops with the product team to minimize churn.
• Platform Utilization: Proactively encourage and guide customers in fully utilizing the platform by clearly articulating its value proposition tailored to their specific needs and industry.
• Service Quality Targets: Establish and monitor SLAs to ensure high-quality customer service and overall customer satisfaction.
• Customer Retention and Growth: Regularly engage with customers to measure their satisfaction, utilizing direct communication and data insights to support subscription renewals and potential upgrades.

• Currently residing in Istanbul
• 3-5 years of experience in customer-facing roles (preferably customer success, account management, or similar positions)
• Excellent collaboration and communication skills
• Excellent organizational and data analytics skills

We Offer:

• Competitive salary
• Health insurance
• Flexible working environment focused on outcomes rather than dress code or strict working hours
• Continuous professional growth opportunities supported by our learning & development fund
• Freedom to test, fail and test again in a fast-paced environment,
• Dynamic and collaborative work environment