Customer Success Executive

About Us

ICRON, a global provider of cutting-edge decision-centric optimization solutions, empowering organizations to maximize potential, adapt to change, and drive sustainable growth. ICRON’s AI-powered decision intelligence solutions seamlessly integrate strategic, tactical, and operational planning, ensuring optimal decision-making across complex operational challenges in many industries.

ICRON WFM Employee Scheduling Software is a fast-growing SaaS solution. Our solution helps businesses streamline workforce management, optimize productivity, and enhance employee satisfaction. We serve a diverse range of industries, including retail, healthcare, hospitality, and service providers. We are looking for a Customer Success Executive  to join our team and ensure our clients maximize the value of our platform.

As a Customer Success Executive, you will be the primary point of contact for our clients, ensuring they have a seamless experience with our software. You will work closely with customers to provide onboarding support, troubleshoot issues, provide training, and drive engagement. Your goal is to build strong relationships and ensure customer satisfaction, retention, and growth.

Responsibilities:

• Customer Onboarding & Training: Guide new clients through the onboarding process and provide training sessions on platform usage.
• Customer Engagement: Develop strong relationships with clients, ensuring they fully utilize our software’s features to meet their business needs.
• Support & Troubleshooting: Respond to customer inquiries via email, chat, or phone, addressing technical issues and resolving challenges efficiently.
• Retention & Growth: Identify opportunities to enhance customer experience and encourage subscription renewals and upsells.
• Feedback & Improvements: Gather customer feedback and collaborate with the product team to enhance our platform.
• Documentation & Resources: Maintain support materials such as FAQs, help guides, and video tutorials.

Requirements:

• 3+ years of experience in customer success, account management, or support preferably in workforce management, HR tech, or employee scheduling solutions.
• Strong communication and interpersonal skills to build client relationships.
• Technical aptitude and ability to learn new software quickly.
• Problem-solving skills with a proactive mindset.
• Ability to work independently and manage multiple accounts efficiently.
• Experience with WFM tools, HCM software, or SaaS platforms is a plus.

If you are passionate about customer success and want to be part of a fast-growing team, we’d love to hear from you!
Apply now and help businesses optimize their workforce management with our cutting-edge employee scheduling software ICRON WFM.
We will process your personal data as part of our recruitment procedures. To find out more, please consult our Disclosure Text for Employee Candidates.