Inspired to grow with your experience, learn and share with new colleagues?
Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.
We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.
Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client’s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders. May lead a team.
Order Management and Tracking
- Receive customer orders through the system, verify accuracy, and communicate them to relevant departments.
- Monitor the production process, ensuring coordination with planning, production, and logistics teams.
- Track delivery processes, prevent delays, and provide timely updates to customers.
Customer Communication and Support
- Handle customer inquiries, complaints, and feedback efficiently.
- Provide proactive updates regarding order status, shipping details, and potential issues.
- Work closely with the sales team to ensure customer expectations are met through necessary operational adjustments.
Internal Process Management and Coordination
- Collaborate with production, planning, logistics, and quality teams to ensure smooth process execution.
- Utilize ERP systems to update customer requests and order statuses.
- Work in coordination with sales and finance teams to support pricing, payment, and invoicing processes.
Complaint Handling and Problem Resolution
- Analyze customer demands and provide quick and effective solutions.
- Communicate quality issues to relevant departments and ensure corrective/preventive actions are taken.
- Contribute to continuous improvement initiatives to enhance customer satisfaction.
Reporting and Data Analysis
- Track customer service performance metrics and prepare regular reports.
- Analyze order volumes, delivery times, and customer feedback to identify areas for improvement.
- Manage customer satisfaction surveys and share insights with relevant departments
Join us to shape the future together!
