Customer Service Specialist

Responsible for customer service operations for Dom Tom and South Africa

• Act as the primary point of contact for customer’s issues related to Logistics (Orders / Shipment / Returns / Freight)
• Engage with Supply Chain team and other support functions in pursuit of effective order management that exceeds customer supply performance targets
• Manage Customer orderbooks and support sales forecasting process with information related to arrears & shipments
• Ensure accurate order load, verify EDI /Teccom orders are received and processed as expected, and that all orders adhere to

       Legal requirements.

• Support in identifying pricing / credit issues and follow up for resolution
• Manage shipment preparation and liaise with warehouse for pick/pack and despatch of goods to customer, ensuring compliance with customer / legal requirements
• Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals
• Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer’s orders/despatches/billing
• Manage and report customer complaints, and ensure timely feedback and resolution
• Preparing SC&L reports related with customer service
• Analyse customer availability, cause code and co-ordinate action plans to resolve issues
• English and French must be

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