Customer Service Representative

We are looking for a person able to work on operational customer liaison for customers issues related to Orders, Shipments, Product Availability and Reverse Logistics. To provide information to customers/internal team related to order status, shipments and support to maximise sales.

• Manage operational liaison with customers for issues related to Logistics (Orders / Shipment / Returns / Freight)
• Engage with Supply Chain team and other support functions in pursuit of effective order management that exceeds customer supply performance targets
• Manage Customer orderbooks and support sales forecasting process with information related to arrears & shipments
• Ensure accurate order load, verify EDI /TecCom orders are received and processed as expected, and that all orders adhere to Legal requirements.
• Support in identifying pricing / credit issues and follow up for resolution.
• Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements.
• Co-ordinate the processing of reverse logistic requests.
• Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer’s orders/dispatches/billing  
• Handle complaints/discrepancies.  Log & ensure resolution provided in a timely manner to the customer’s satisfaction
• Manage customer order book reports.  Creation and supply
• Preparing SC&L reports related with customer service
• Act as the company gatekeeper
• Contributes to bottom line sales by increasing customer satisfaction
• Analyse customer availability, cause code, and coordinate actions plans to resolve issues

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