Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe.
Welcome to Bosch.
Job Description
As Bosch Mobility Aftermarket division, we are looking for our new associate as Country Concept Manager for business development projects and process supports for our Bosch Car Service (car maintenance & repair) network, who will be located in Maltepe, Istanbul.
Position: Country Concept Manager, Bosch Car Service
Position Level: Expert
Department: Bosch Mobility Aftermarket Division / BCS Concept Marketing Section
Working Style: Hybrid Working Model
Your contribution to something big:
- Responsible for Country Concept Management of Bosch Car Service (BCS) network
- Network planning of workshops per country in the region
- Country concept marketing budget planning
- BCS quality concept set-up & quality assessments planning & follow up
- Regular visits of BCS partners in 7 different regions in a year to check their CD/CI compatibility, determine major needs & complaints about concept projects & activities.
- Coordinate implementation of customer surveys in B2B & B2C (CSI, NPS) on a regular base
- Support BCS acquisitions thru market specific campaigns
- Roll out new services for BCS network: determine best possible business models, set service pricing strategy and roll-out service packages into the network
- Support for planning and coordination of events/activities (BCS Conventions, Committee meeting, etc.)
- Requirement analysis to promote the concept effectively and execution of action plans. Support it thru concept catalogs, presentations, checklists etc..
- Follow up BCS contracting process: revise/update content of BCS contract based on country-specific regulations and market requirements as well as centrally prepared new contracts
- Regular visits of the existing and potential service suppliers to improve/develop the current business models
- Deployment of Bosch Service Excellence program to BCS network
- Coordination of technical support concept to BCS partners
- Develop and improve VAS (Value Added Services) for BCS network
- Regular visits of existing and/or potential solution partners to improve/develop the service business models for BCS network
- Carry out market potential and competitor analysis regularly
- Cooperate with regional communication team to improve BCS brand awareness
- Cooperate with Bosch central teams in headquarter as well as local teams to follow up and improve concept related projects
Qualifications
What distinguishes you:
- Structured and independent working style along with the intrinsic motivation to make things happen
- More than 5 years experience in the automotive aftermarket business (preferred IAM WS chain business)
- Rich experience in IAM (Independent Aftermarket) product and workshop services management; Solid understanding of workshop processes; Basic understanding of automotive technologies, vehicle diagnosis and awareness of future trends
- Deep understanding of workshop management processes and IAM route-to-market models
- Firm affinity to digital transformation within workshop management
- Strong verbal and written negotiation skills in English and Turkish. German is an asset
- Bachelor’s, or Master’s Degree with engineering or business background. MBA is an asset
- High analytical thinking ability
- Excellent level of IT tools usage skills (SAP, MS Office applications,..)
- Good planning and organizational skills
- Good presentation skills and persuasive communication
- Ability to travel and have a valid driving license
- No military obligation for male candidates
Additional Information
Bosch Mobility Aftermarket Division
Bosch Mobility Aftermarket division of Bosch offers comprehensive products and services to the automotive spare parts sector and workshops worldwide.
The division manages its business activities in 17 countries in Türkiye and the Middle East region with over 150 employees located in cities such as Istanbul headquarters, Ankara, Izmir, Bursa, Adana, Dubai, Riyadh, and Jeddah.
Mobility Aftermarket division produces spare parts, workshop equipment and services for all mobility devices such as passenger cars, commercial vehicles. Within the division there are different working departments such as sales, marketing, supply chain, technical support and training, communication, and franchise service management.
The Bosch Mobility Aftermarket division is also responsible for the development of the service network by providing end-to-end solutions to over 500 franchise service concepts such as Bosch Car Service and Bosch Diesel Service in the region.
If you would like to learn more about us, you can visit our website or Instagram account.
Web pages
https://www.boschaftermarket.com/tr/tr/
https://www.boschcarservice.com/tr/tr/
Instagram
https://www.instagram.com/boschotomotiv/
