Papara has been on a mission to create the best financial experience for its users. With over 20 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.
We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day.
Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself.
If you share that passion and believe in our mission, come and join us!
Who You Are?- Graduated from a 4-year university program,
- Strong verbal and written communication skills,
- Advanced proficiency in MS Office programs,
- Able to work meticulously, attentively, and in a well-organized manner in a fast-paced work environment,
- Preferably fluent in English,
- Knowledgeable in call center dynamics and has at least 3 years of experience in team management,
- Possesses strategic thinking abilities, leadership skills, and a proven track record in managing teams,
- Highly skilled in data analysis and reporting,
- Highly motivated and willing to join a dynamic work environment,
- Target-oriented and able to work towards goals,
- Able to travel without restrictions,
- Available for office-based work and resides in Istanbul.
What You’ll Do?- Track and analyze data from in-house and outsourced call center teams on a daily, weekly, and monthly basis, and develop and implement improvement action plans based on these analyses,
- Conduct regular visits to our external call center vendors,
- Monitor and improve the performance of the Team Leaders under your responsibility,
- Compare and report on the performance of our external call center vendors,
- Develop and monitor performance management models to enhance employee performance,
- Ensure accuracy in invoicing and compliance with contracts for our external call center vendors,
- Actively participate in call center recruitment processes,
- Monitor detailed KPIs in real-time within a horizontal organizational structure,
- Ensure the ongoing success of a competitive and goal-oriented call center operation,
- Remain accessible and ready to respond 24/7 in alarm situations,
- Work passionately and persistently towards achieving the company’s goals and vision,
- Generate new ideas to create a memorable call center experience.
How We Run?
- Excellent communication skills, sense of urgency, accountability, and ownership,
- Strong problem-solving and analytical skills,
- Strong collaboration skills, responsive to project needs and demands in a fast-changing environment,
- Passion for learning and continuous improvement,
- Ability to work in a team environment as a reliable, responsible, and self-motivated team player,
- The first seat in every meeting and interaction always belongs to the user.
- Take ownership of every issue we are a stakeholder in and look at events beyond our responsibilities.
- As we bring our ideas to life, we pay attention to the details, research, discuss, and finally act quickly.
- We don't get stuck with traditional methods and popular opinions; we invent Papara-style ways of doing business.
What We Offer?
- Market-competitive salary and pay-for-performance bonuses.
- Salary-based private pension plan with 3% company contribution.
- Transportation and meal allowance.
- We care about your professional development; you can use your learning budget on any platform.
- We care about you, private health & life insurance, a Gym in the office, and HPV vaccine.
- Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara. You can have a Metal Card for free.
- Technical equipment package that covers what you need. Internet allowance.
- Free platform memberships: Spotify, YouTube Premium, Netflix.
- Social activities: Happy Hours, Team Motivation Budget, Football Team, Sailing Team, Rowing Team, Cinema Club, Music Club, Travellers Club, Gastronomy Club etc.
- No politics; You will be a part of a team that focuses on productivity and success. You will have the opportunity to work in a dedicated team that cares about your development.
- We are against any form of discrimination. We believe that every individual has a unique personality.
- Green and pet-friendly campus, Basketball Court, Sleeping Room, and unlimited coffee.We strive to make the hiring process the fastest and most convenient.
Come and join Papara!
